I have had numerous Hewlett Packard printer – usually superduper-do-everything-for-you-except-make-a-cuppa ones!
The first one I had needed to go in for repairs when the shuttle holding the ink cartridges broke during the first cartridge change. The second one didn’t print properly and was a complete piece of rubbish. Then I bought another one.
Well, this one ran out of black ink at the beginning of December. I got new cartridges and replaced them. Went through all the realignment processes and received an error message that the heads could not align.
I checked the help (HA!) section on the HP site and followed all the instructions.
So I took it back to Staples. I walked in and Mark (the salesman) took one look at me and said “Not again!”
He spent half an hour fiddling with it and eventually phoned to book it in.
I knew it would take a while as it was booked in on the 16th December. Two weeks before Christmas; I knew it was going to be hectic.
Then of course there was the ‘Big Freeze’ and the whole country ground to a halt.
I received a call from the insurance company in January apologising profoundly for the delay. I understood that due to the snow, not much was happening. They said they would call me back in 10 working days.
I received another call a couple of weeks later telling me that they had to send away for parts from ‘abroad’ as they couldn’t get the part here and that they wouldn’t be received until February 5th! I grumbled a bit, but – ya know – not much I could do.
I’ve just received another call. It’s going to be a few more weeks!
I have just flipped down the phone at the poor CSR. This is totally unacceptable tha an item that cost me that much money breaks in the first year and is extremely difficult to repair!
They haven’t offered me a printer to use in the interim!
I will never buy a HP product again. They’re completely crap, don’t last and just aren’t worth the money!